Terms & Conditions

Our website (“Site”) and the services that you can use via this site and via our mobile applications (“Apps”) are provided by RocketRoute Limited (“RocketRoute” or “us”):

RocketRoute LTD
White Building Studios
1-4 Cumberland Place
Southampton
Hampshire
SO15 2NP

Company Registration Number: 07152266

Your use of our site, Apps, and services is subject to the following terms and conditions (the “Terms”). For the avoidance of doubt, these Terms apply to whatever device you use to access our sites, Apps, and/or our services.

You are deemed to be bound to these Terms by your visit to any of our sites and/or your use of our Apps or other services as applied for and subscribed to by you or by any other person who provides you access to them (such sites, Apps, or other services, the “RocketRoute Services”).

Our Flight Plan Service

You must register and identify yourself to use our flight plan service.

When requesting a flight plan you must be careful to provide correct answers to each question. If you do not, then the resultant flight plan may well be incorrect.

We use our reasonable best efforts to calculate your flight plan based on a database of known routes and industry-standard methods of calculation. We do not guarantee that any flight plan is correct – you must always check this yourself. Your use of and access to the RocketRoute Services is intended to supplement and not replace your own skills, judgment, and experience.

If you ask us to register your flight plan with air-traffic control then we will use reasonable endeavours to do so. If we are unable to register your flight plan with air-traffic control then we will let you know as soon as reasonably practicable using your currently registered contact details.

Our Content

We use reasonable endeavors to ensure that all content that you access is:

suitable for all our age groups (unless otherwise indicated);
free from any material that may infringe upon any copyright or other third-party intellectual property rights;
free from any defamatory statements;
(in the case of advertising and/or sponsorship material) free from any statement that may be misrepresentative and/or misleading; and
free of any abusive, illegal, adult, overly violent, or otherwise unsuitable material.

However, we cannot promise you, and we do not guarantee in any way, that all of our content is so suitable or free of such material or statements. Furthermore, there may, in the future, be parts of our site or Apps that invite your participation and we do not have any up-front control over the resultant content (see Third Party Materials and Services and Your Use of Third-Party Products and Services below). If you have a concern about any of the content on our site or Apps or concerns about the RocketRoute Services please let us know via our support@rocketroute.com.

User Contributed Content

You agree to not submit any content that:

is commercial in nature (e.g., we do not want you to try to sell anything via our site or Apps);
constitutes a breach of confidence;
contravenes the objectionable content rules set out in Our Content above;
constitutes a breach of any non-use or license agreement or any agreement that would prohibit a license of such consent to RocketRoute; or
is in our reasonable opinion inappropriate.

In respect of any content that you do submit, you hereby grant us a perpetual, royalty-free and premium-free, fully paid-up, transferable, worldwide license to use all such content for all purposes that the RocketRoute Services may require (both at the time of posting and any enhancement thereof, whether foreseeable or not), including to modify or create derivatives, anywhere and everywhere in the world and to republish and permit the republication of such content anywhere else on the internet and/or in print publications and/or similar.

Third-Party Materials, Products and Services

Certain content, software, and services are available via the RocketRoute Services, including through the Marketplace, and may incorporate materials, products, or services from third parties. You agree that RocketRoute is not responsible for examining or evaluating the content or accuracy, and does not warrant and will not have any liability or responsibility for, any third-party materials or websites, or for any materials, products, or services of third parties.

Please note that if you use certain RocketRoute Services, content, or software provided by third parties, including via the Marketplace, you may be subject to additional applicable terms and conditions of use or supply (see Use of Third-Party Products and Services below). Additionally, the content available via RocketRoute Services may contain links to other websites that may not be under our control. We provide links to third-party websites for reference and as a convenience to you, and you follow any links at your own risk.

The RocketRoute Services may display, include, or make available content, data, information, applications, or materials from third parties (“Third Party Materials”) or provide links to certain third-party websites. By using the RocketRoute Services, you acknowledge and agree that RocketRoute is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third Party Materials or third party websites. We do not endorse the services or products that you may find on any other website.

In addition, we make no representation that such Third Party Materials are appropriate or available for use in any particular location, all users, or all types of aircraft. To the extent you choose to use or access such Third Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws and regulations.

We do not warrant and will not have any liability or responsibility to you or any other person as a result of accessing any Third Party Materials or third-party websites, or for any other materials, products, or services of third parties that you agree to use or purchase through the site or App.

Use of Third-Party Products and Services

Please note that there are two types of RocketRoute Services:

those that have been developed or are provided by RocketRoute, and which are licensed or provided directly to you by RocketRoute (“RocketRoute Products”); and
those that have been developed, and are licensed or provided to you, by a third-party developer or provider (“Third-Party Products”).

The terms by which you access or use RocketRoute Services on the Marketplace may be subject to either these Terms or alternatively covered by a separate valid end user license agreement (“Supplier’s EULA”) entered into between you and the supplier of that RocketRoute Service (the “Supplier”), in which case the Supplier’s EULA will apply to that RocketRoute Service.

You acknowledge that the license to use a RocketRoute Product creates a binding agreement between you and RocketRoute Limited.

YOU ALSO ACKNOWLEDGE THAT if you acquire or consent to the use of a Third-Party Product, you may be required to enter into a binding agreement directly with the Supplier of that Third-Party Product governing your use of that Third-Party Product; consequently, we will not be a party to the agreement between you and the Supplier with respect to that Third-Party Product. The Supplier of each Third-Party Product is solely responsible for that Third-Party Product, its content, availability, suitability, quality and service levels and any warranties to the extent that such warranties have not been disclaimed, and any claims that you or any other party may have relating to that Third-Party Product, and RocketRoute disclaims any and all liability resulting from your use or access of any Third-Party Product.

RocketRoute is responsible for providing maintenance and support services with respect to RocketRoute Products only and as specified in these Terms. The Supplier of any Third-Party Product will be solely responsible for providing maintenance and support services with respect to that Third-Party Product, as specified in these Terms or the Supplier EULA, as the case may be.

Payments

RocketRoute collects subscriptions and other payments via auto-renewal where applicable. We will inform the subscriber by email when auto-renewal is due and will be collected.

When a payment has been taken we will send an email with a digital copy of an invoice.

RocketRoute provides a 30-day money-back guarantee on all subscription RocketRoute Services purchased (see section Money Back Guarantee).

Your Privacy

We are committed to protecting and respecting your privacy and we do collect and use data (including location data) about how you and other viewers browse our sites, view our content, and use the other RocketRoute Services. In addition, we may share your data in order to enable you to use specific RocketRoute Services and to allow us to develop and improve the RocketRoute Services. Please review our Privacy Policy for further details about what data we collect and how we may use it.

Registration

Your access to and use of some parts of the RocketRoute Services may first require that you identify yourself to us. In particular, in order to create flight plans, you will need to create and use an account with us.

In doing so, you agree to not use any false information, or impersonate any third party. Any password that we provide to you (or that you choose) is confidential. You further agree to not share your login name or password with anyone else and we are entitled to treat anyone who uses your credentials as if they were you.

We recommend changing passwords regularly and using different ones for your accounts across your different online accounts.

Confidentiality

You may use RocketRoute’s Confidential Information solely to perform your obligations or exercise your rights hereunder. You may not knowingly disclose, or permit to be disclosed, to any third party, or use other than as permitted under these Terms, any of RocketRoute’s Confidential Information without RocketRoute’s prior written consent, except that you may disclose RocketRoute’s Confidential Information solely to your employees and/or subcontractors who have a need to know and who are bound in writing to keep such information confidential pursuant to confidentiality agreements consistent with these Terms. You agree to exercise due care in protecting RocketRoute’s Confidential Information from unauthorized use and disclosure and will use at least the degree of care a reasonable person would use. Your obligations under this “Confidentiality” section will not apply to any information that: (i) is in the public domain through no fault of you; (ii) was properly known to you, without restriction, prior to disclosure by RocketRoute; (iii) was properly disclosed to you, without restriction, by another person with the legal authority to do so; (iv) you independently develop without use of RocketRoute’s Confidential Information; (v) is expressly permitted to be disclosed pursuant to these Terms; or (iv) is required to be disclosed pursuant to a judicial or legislative order or proceeding (provided that you provide to RocketRoute prior notice of the intended disclosure and an opportunity to respond or object thereto). “Confidential Information” means these Terms, the Apps, RocketRoute’s pricing information, user and administrative manuals, and any other information disclosed or made accessible by RocketRoute to you in connection with these Terms.

You represent and warrant that you will provide notice to and obtain consent from all persons whose personal data is entered into the site or any App or otherwise provided to RocketRoute under these Terms, and that your use in this regard will comply with any applicable law (whether national, country, state, local, or otherwise) relating to the processing, privacy, and use of personal data, including any guidance, guidelines, codes of practice, approved codes of conduct, or approved certification mechanisms issued by any relevant data protection regulator, including Directive 95/46/EC and/or the EU General Data Protection Regulation 2016/679 (upon its application from May 2018) (or similar law, rule, or regulation applicable outside the EEC). You represent and warrant that: (i) you have obtained all consents necessary to transfer the personal data to RocketRoute, as a data processor, (ii) the transfer of personal data to RocketRoute for processing or storage, does not violate applicable law or your privacy policy, and (iii) any instructions given by you to RocketRoute for the processing of personal data do not violate applicable law or your privacy policy. You will be responsible for all inquiries and complaints regarding personal data from data subjects or supervisory authorities. RocketRoute acts only as a processor under your instructions as a controller with respect to the processing of personal data that is contained within your data. RocketRoute will only process such personal data in accordance with your instructions, provided that such instructions do not impose additional obligations on RocketRoute relative to RocketRoute’s express obligations hereunder.

Permitted Use

Subject to these Terms, RocketRoute will make the RocketRoute Services available to you on a non-exclusive, non-transferable basis to access and use such RocketRoute Services only for your own internal business purposes. As used in these Terms, “internal business purposes” refers to use in connection with your routine business operations, but does not permit use in a service bureau or timesharing environment, or similar provision of the RocketRoute Services to third parties (other than your affiliates that are mutually agreed by you and RocketRoute in writing). You may visit and use our site and Apps (and use any feeds) for non-commercial purposes only. Without our prior written consent, you may not, or attempt to:

use any systemic method to copy our content or RocketRoute Services, including to:- build competitor services or to create a database in electronic or paper form comprising in whole or in part;- for the purposes of republishing it;- modify or adapt or derive other works;- scan, spider or index in violation of our robots.txt directives;
– scan, spider, or index in a manner inconsistent with good industry practice; or
– so as to place an unreasonable burden or load on the webservers and other technical infrastructure from which our systems are operated (even if permitted by our robots.txt directives);
sell, transfer, assign, distribute, timeshare, rent, or commercially exploit our content or RocketRoute Services, or make the same available to, or use the same for the benefit of anyone other than you or your authorized users; or
modify, reverse engineer, reverse compile, decompile, disassemble, reverse assemble, or otherwise reduce engineer, or duplicate our content or RocketRoute Services.

You will (a) be responsible for your compliance with these Terms, (b) be responsible for the accuracy, quality, and legality of your data and content and the means by which you acquired your data or content, (c) use commercially reasonable efforts to prevent unauthorized access to or use of RocketRoute Services, and notify us promptly of any such unauthorized access or use, and (d) use RocketRoute Services and our content only in accordance with applicable laws and government regulations.

If we believe that you are not acting in accordance with our rules or these Terms we may suspend or terminate your access to the interactive elements of our site and apps and/or block you from the same and the RocketRoute Services altogether.

Cancellation Rights

To cancel your RocketRoute subscription and use RocketRoute Services please email support@rocketroute.com with the subject “Cancellation”. We will take steps within 28 days [of receipt] to remove your account and confirm by email when this is complete.

Fourteen Day Trial

RocketRoute provides a 14-day Trial of the ‘Online Flight Centre’ as part of the RocketRoute Services. This allows a user to prepare unlimited flight plans and file flight plans during the trial period. By taking the trial, users accept that they will receive email communications from RocketRoute about the trial. At the end of the trial period, a user’s account will automatically be set to expire unless a paid subscription is taken.

Money Back Guarantee

RocketRoute provides a 100% money-back guarantee to users who purchase a subscription during the first 30 days after purchase. Thereafter refunds may be provided on a case-by-case basis subject to review and at the sole discretion of RocketRoute.

Disclaimers

We do not guarantee in any way that the RocketRoute Services will remain as it is nor will be available at any particular time.

Nothing in our content constitutes advice of any sort. You should not rely on any information that you find on our site without externally verifying it with a reliable third-party source.

Our flight plans are calculated based on standard industry methods and known prior routes. We do not guarantee that they are correct – you must always check this yourself. Your use of and access to the RocketRoute Services is intended to supplement and not replace your own skills, judgment, and experience.

All our content and the RocketRoute Services are provided on an “as-is” basis. To the maximum extent allowed by law, we do not give any representation, warranty, or undertaking of any kind in respect of the RocketRoute Services or any content included on or in the RocketRoute Services, including, without limitation, any warranty of satisfactory quality, conformity, accuracy, adequacy or fitness for any particular purposes, and RocketRoute disclaims any and all liability related thereto.

Via the RocketRoute Services and through our community you may well interact with other people. We are not liable for any harm you might come to nor damage you may suffer as a result of such interaction.

Indemnity

You shall indemnify and hold us and our data providers and third-party suppliers harmless against all costs, damages, penalties, taxes, expenses (including, without limitation, legal expenses), loss, and liabilities that arise as a direct or indirect result of any breach of these Terms by you (or breach by anyone you provided access to), your fault, or omission, your negligence or breach of statutory duty.

Limitation of liability

You agree that we are not liable to you for any loss (of whatsoever nature) that you may suffer as a result of your access, receipt, or use of RocketRoute Services. However, this shall not exclude any liability it is not lawful to exclude (either now or in the future). You acknowledge and agree that the disclaimers set forth in the Disclaimers section above and the limitations of liability set forth in this Section reflect the allocation of risk between you and RocketRoute under these Terms and that in the absence of such disclaimers and limitations of liability, the economic terms of these Terms would be significantly different.

If you are a business customer of RocketRoute. We only supply our RocketRoute Services for internal use by your business, and you agree not to use RocketRoute Services' other products for any resale purposes.

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence; or
fraud or fraudulent misrepresentation.

Subject to the above items that are not excluded, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms for:

any loss of profits, sales, business, or revenue;
loss or corruption of data, information, or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.

If you are a consumer customer of RocketRoute and we fail to comply with these Terms. We may be responsible only for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply RocketRoute Services to consumers for private use. You agree not to use RocketRoute Services for any commercial, business, or resale purposes, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

As a consumer, your statutory rights are not affected and we do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence; or
fraud or fraudulent misrepresentation.

Subject to the above exclusions and exceptions, our total liability to you whether as a business or consumer in respect of all losses arising under or in connection with the Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount of one year’s subscription to your or the equivalent current RocketRoute Services.

Except as expressly stated in these Terms, we do not give any representation, warranties, or undertakings in relation to RocketRoute Services. By accessing the site, App, and RocketRoute Services, you acknowledge and agree, that any representation, condition, or warranty which might be implied or incorporated into these Terms by statute, common law, or otherwise is excluded to the fullest extent permitted by law. In particular, you acknowledge and agree we will not be responsible for ensuring that the RocketRoute Services are suitable for your purposes.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an ‘Event Outside Our Control’.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, cyber-attacks, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications or satellite networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

we will contact you as soon as reasonably possible to notify you; and
our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of our non-performance due to the Event Outside Our Control.

Where the Event Outside Our Control affects our performance of the RocketRoute Services to you, we will restart the RocketRoute Services as soon as reasonably possible after the Event Outside Our Control is over.

Changes To These Terms

We may revise these terms from time to time in the following circumstances:

changes in relevant laws, regulatory requirements, or good industry practices; and
to reflect the changing nature of RocketRoute Services.

If we do revise these Terms, we will give you at least one month’s written notice of any changes to these Terms before they take effect. Your continued use of the RocketRoute Services after any such changes will constitute acceptance of the changes. If you do not agree to the changes you agree to immediately stop using the RocketRoute Services and cancel your subscription to the RocketRoute Services.

General

These Terms are the entire agreement between you and us as to your access and use of the RocketRoute Services.

The rights and remedies set out in these Terms are cumulative and without prejudice to any other accrued rights and remedies, whether under contract, law, or otherwise.

If any of these Terms are or become illegal or unenforceable under applicable law, that part that is illegal or unenforceable shall be deemed to be removed from these terms and conditions. The remaining Terms will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Save as set out in the indemnity, nothing in this Agreement shall create any right for any third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

You may not transfer or otherwise assign these Terms or any of your rights or obligations hereunder without RocketRoute’s prior written consent and any attempted assignment by you without such consent will be null and void. These Terms will be binding upon and inure to the benefit of you and RocketRoute and your and its permitted successors and assigns.

These Terms and your relationship with us are subject to and shall be construed in accordance with English law. The courts of England shall have exclusive jurisdiction over any dispute that may arise under or in connection with these terms and conditions.

These Terms were last updated in July 2020.

IOS and Android Apps

Uninstalling Apps from Android

Open the Settings app. You can delete any app that you’ve downloaded using the Settings app on your device.
Tap “Apps” or “Applications”.
Swipe to the “Downloads” tab.
Find and tap the app that you want to delete.
Tap the “Uninstall” button.

Uninstalling Apps from iOS

Open Settings > General > Storage & iCloud Usage.
Under Storage tap Manage Storage.
Look at the apps that display Under the Used and Available listings.
Tap on an app’s name, then tap Delete App.